Return & Refund Policy

Return & Refund Policy

At Obliviscor, we stand behind the quality and craftsmanship of every product we curate. Our goal is to ensure you and your furry friends are completely satisfied. If you are not entirely happy with an item, our return and refund policy is designed to be transparent, fair, and straightforward.

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your item was delivered, we regret that we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused & Unopened: The item must be in its original, unused, and unmarked condition.

  • Original Packaging: All items must be returned in their original manufacturer's packaging, including all accessories, manuals, tags, and protective materials.

  • Proof of Purchase: A valid order number or confirmation email is required.

  • Complete Set: All parts and components originally included must be returned.

2. How to Initiate a Return

Returns must be pre-authorized. To start the process:

  1. Contact Us: Email support@obliviscor.com within 30 days of delivery with your order number and reason for return.

  2. Receive Instructions: If approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

  3. Ship the Package: Securely pack the item(s) and include the RMA number inside the box.

Note: Items sent back without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

We take great care in our inspection process. However, if your item is damaged during transit, defective, or incorrect:

  • Contact us within 48 hours of delivery at support@obliviscor.com.

  • Provide your order number and clear photos/video of the product and packaging.

  • We will promptly arrange for a replacement or refund at no cost to you.

4. Items That Cannot Be Returned

For health, safety, and logistical reasons, the following are non-returnable:

  • Opened or used personal care or hygiene-sensitive pet products.

  • Items marked as "Final Sale," "Clearance," or purchased during specific flash promotions.

  • Gift cards.

  • Products that have been modified or tampered with.

5. Exchanges

We do not offer direct exchanges. To receive a different item quickly:

  1. Return the original item for a refund.

  2. Place a new order for the desired item on our website.

6. Refund Process

  • Inspection: Once received, we will notify you of the approval or rejection of your refund.

  • Timeline: Refunds are typically processed within 5-10 business days after verification.

  • Method: Approved refunds are issued to your original payment method. (Banks may take an additional 3-10 days to post the credit).

  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error.

7. Holiday Extended Returns

For items purchased between November 15th and December 31st, the return window is extended until January 31st of the following year to allow for flexible gift-giving.

Need Help?

Our customer support team is here to guide you with care and respect.

WINLAND INDUSTRIAL COMPANY LIMITED