Shipping & Delivery

Our Shipping Philosophy: Thoughtful Journey, Intentional Delivery

At Obliviscor, we believe that how a product arrives is part of the overall care experience. To reduce our carbon footprint and minimize unnecessary storage, many of our curated items are shipped directly from our trusted network of artisan partners and specialized manufacturing centers around the world.

This direct shipping approach not only supports sustainable practices but also ensures you receive authentic, carefully crafted products at a transparent price—free from traditional retail markups.

WINLAND INDUSTRIAL COMPANY LIMITED

1. Order Processing & Shipping Fees

Every Obliviscor order is handled with attentive care. Once your order is placed, our team begins the process of confirmation, quality inspection, and careful packaging.

  • Processing Time: 2–4 business days before your order leaves the warehouse.

  • Flat Shipping Fee: A standard rate of $5.99 applies to all destinations.

  • Peak Seasons: During holidays or promotional periods, processing may extend up to 5 business days. We appreciate your patience as we ensure every order meets our high standards.

2. Estimated Delivery Times

Since our products are sourced from global partners to bring you the best in design and function, delivery timelines vary by region. Below are general estimates once your order has been shipped:

Region Estimated Delivery Window
United States 10 – 15 Business Days
Canada / UK / Australia 11 – 16 Business Days
Europe 12 – 18 Business Days
Asia 7 – 14 Business Days
Rest of World 15 – 20 Business Days

We believe well-made products are worth the wait. Thank you for trusting us to deliver thoughtfully.

3. Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to monitor its journey.

Note: Carrier systems may take 1–3 business days to reflect tracking updates after the label is created. If there’s no immediate activity, don’t worry—your order is safely on its way.

4. Customs, Duties & Import Taxes

All international shipments are sent under DDU (Delivered Duty Unpaid) terms. While Obliviscor covers the cost of shipping to your country, any applicable customs duties, import taxes, or clearance fees are the responsibility of the recipient upon arrival. These charges are determined by local authorities and vary by country.

5. Order Modifications & Cancellations

We process orders swiftly. If you need to modify your shipping address or cancel an order, please contact us at support@obliviscor.com within 12 hours of placement. Once an order enters the processing phase, we are unable to intercept the shipment.

6. Lost or Damaged Packages

Your satisfaction and peace of mind are our priority.

  • 📦 Damaged Items: If your order arrives damaged, please notify us within 72 hours of delivery. Include clear photos of the product and packaging, and we will arrange a replacement or refund promptly.

  • 🚚 Lost in Transit: If tracking indicates delivery but you haven't received the package, or if the carrier confirms it as lost, please contact us immediately. We will initiate an investigation and, if necessary, send a replacement at no extra cost.

Obliviscor

We appreciate your trust and strive to make every delivery experience exceptional.